Refund policy

CREATE ON DEMAND:

Most of the merchandise in TCOC | Shop is "created on demand" after each order is placed. There is typically no premade inventory kept in stock for most items. We are partnered with a small family operation and due to order volume, which fluctuates seasonally, production time for your order can vary between 2-14 days, then shipping times depending on the class of shipping you chose when you placed your order. Please be patient with us after you have placed your order.

RETURN/EXCHANGE POLICY:

If there is a problem with the manufacturing of your order resulting in a defect, we will replace/refund product(s) you ordered at your preference. 

We do not issue refunds due to a "change of mind" by the customer.

We do not issue refunds for any mail service issues except for First Class Mail shipments. If your item is lost or damaged in transit, please contact the shipping carrier and file a claim as Priority Mail comes standard with $100 insurance coverage through USPS.

Please contact us at orders@tcocshop.com if you have any questions.